FAQ's
Frequently Asked Questions
I’m so excited about my order! How long is the wait?
*On average, we process orders the same day or within the next business days not including weekends. Our shipping cut off time is 2pm eastern standard time. Orders are not processed or shipped on weekends or holidays. Please keep this in mind when selecting your shipping options, unless advertised otherwise during promotions.
*Shipping orders to the US via flat rate service takes 3-5 business days.
*On average, we process orders the same day or within the next business days not including weekends. Our shipping cut off time is 2pm eastern standard time. Orders are not processed or shipped on weekends or holidays. Please keep this in mind when selecting your shipping options, unless advertised otherwise during promotions.
*Shipping orders to the US via flat rate service takes 3-5 business days.
International and Canada shipping can take 7-14 business days.
*Please note that it is advisable to enter a phone number when placing your order so we are able to reach you within a timely manner, if there are any issues with your order.
*Please note that it is advisable to enter a phone number when placing your order so we are able to reach you within a timely manner, if there are any issues with your order.
What happens if an item I’ve ordered is actually unavailable?
We do our best to update our availability daily. Unfortunately, we cannot always guarantee availability of products. If the item ordered becomes unavailable or delayed, we will immediately notify you by e-mail or telephone. When purchases are completed successfully, the system is updated automatically.
What happens if my package is lost during the shipping process?
We are not responsible for any lost/damaged packages. We recommend that you are present at the time of delivery, for the package to be sent to your work address, and or schedule for pick up. It is your responsibility to monitor the delivery of your package. A tracking number is sent via email for easy access to track your packages progress. We ship using UPS and USPS only. Please contact them directly for any shipping delays or lost packages. Once the product has left our possession, we no longer have liability and concerns must be addressed by the shipping carriers.
Where is my order confirmation or shipping e-mail?
Sometimes we get stuck in the junk mail folder, but If you don't see us there we might have an incorrect e-mail address. In this case, e-mail us at info@thedemieffect.com.
What is your return/refund policy?
Please see our return/ exchange policy page for more details.
Why do I need to verify my payment on my order?
Additional documentation may be requested for orders selected at random by our fraud prevention team for further verification before acceptance to shipping. We carefully evaluate accounts to protect our shoppers from any unwanted billings. If we are not able to get in touch with you to complete your verification, your order will be subject to cancellation without further notice.
All ORDERS are FINAL SALE unless criteria is met for exchanges ONLY.
SALES are FINAL during promotions.
ALL SALE ITEMS are FINAL SALE!